We are thrilled to announce the launch of our revamped Call Reporting User Interface. This update brings a slew of enhancements and features aimed at streamlining the call reporting experience and providing sub-account users with deeper insights into their customer interactions.
Our redesigned reporting interface now offers separate views for incoming and outgoing call reports, making it easier than ever to analyze and compare call data.
We recognize the importance of understanding the progress and outcome of a call. That’s why we’ve introduced a comprehensive breakdown of different call statuses, including Answered, Missed/No Answer, Declined/Cancelled, Failed, and Voicemail for both incoming and outgoing calls.
Gain valuable insights about leads who contacted your business for the first time with our new charts showcasing first-time call status breakdowns.
Determine the quality of conversations with the newly added average call duration and total call duration stats for both all-time calls and first-time calls.
Effortlessly explore the highest-performing sources of incoming calls with our new interface and optimize your marketing strategies accordingly.
Identify your most productive team members with the newly added Top Agent chart for outgoing calls and replicate their success across the rest of your team.
Our new screen allows users to switch between different tabs, including All, Incoming, and Outgoing, ensuring they can focus on the specific data they need. Additionally, we’ve introduced column selection, empowering users to customize the table view by choosing the columns that matter most to them.
To enable Enhanced Call Reporting, simply navigate to Sub-Account Settings -> Labs and toggle Enhanced Call Reporting on.
The new UI will be available for all users starting Monday, 19th June.