We’re thrilled to present a newly released function that allows inbound calls to be managed directly from the desktop app. This remarkable feature enhances efficiency and offers an unhindered user experience for handling incoming calls. The beta version of this feature is now live on the newly updated My Staff v2 UI, which you can switch on from the Labs.
To ensure this feature is easily accessible, we’ve incorporated a new checkbox "Forward calls to web app" under My Staff Settings at a user level. This addition means that if a user is logged in and a call comes in on the number assigned to them, it will go directly to the web app.
To switch on inbound calls to Desktop App for Accounts, navigate to the Account Settings and go to Labs. Find the "MyStaff V2" option and toggle on the switch.
To activate the inbound call function on the Web App, go to Sub-Account Settings, click on "My Staff" under My Business, and proceed to Team Management. Edit for the specific Team Member, and under Call & Voicemail Settings you'll find the "Forward calls to Web App" option. Simply check this option to activate it.
To enhance visibility of the phone number's status, we've added a new indicator on the Phone Number pages. It outlines the Brand and Campaign registration status. We've also refined our sample content to deliver improved information on best practices while filling up campaign details. Several checks and enhancements have been implemented to better the resubmission process after failures or rejections.
These updates and enhancements aim to offer a smoother and more efficient user experience when managing calls and A2P registration within the platform. As always, we are eager to hear your thoughts on these improvements and newly introduced features!