We're excited to introduce our newest feature: Live Chat! This real-time communication tool allows direct interaction with users through web chat, enabling instant two-way conversations with visitors on your site.
Setting up your Live Chat is a breeze. Simply navigate to Sites > Chat Widget > Chat Type > Live Chat on your account dashboard. Once there, you will be guided through the set-up process.
The Live Chat feature comes with a versatile chat widget. This widget allows you to customize its appearance to fit your branding, from color schemes to your own avatar. Additional functionalities include:
Live chat also seamlessly integrates with Conversations, our messaging channel. This allows you to maintain continuous, easy communication with your website visitors, right from your account.
There are also two new manual actions available when using Live Chat:
The new Live Chat feature invites you to create direct, meaningful connections with your website visitors in real time, increasing engagement, and efficiency. Make sure to give it a try!